
Real Owners, Real Moments
Verified customers sharing the Montre Vie timepieces they wear every day.
FAQ
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Shopify Payments. We also support Shop Pay, Apple Pay, and Google Pay. All transactions are protected by 256-bit SSL encryption and are PCI DSS compliant.
Orders are processed within 1-2 business days. Expedited options are available at checkout. Once shipped, you'll receive a tracking number by email so you can follow your order in real time.
We offer a 30-day return window from the delivery date. Items must be unworn and in original condition with all packaging included. To start a return, contact us at support@ownperpetua.com. Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Yes. All Perpetua watches come with a 1-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover normal wear, accidental damage, or unauthorized modifications. If you experience any issue, reach out to our support team and we'll make it right.
How long does shipping take?
How long does shipping take?
Orders are processed within 1-2 business days. Expedited options are available at checkout. Once shipped, you'll receive a tracking number by email so you can follow your order in real time.
Do the watches come with a warranty?
Do the watches come with a warranty?
Yes. All Montre Vie watches come with a 1-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover normal wear, accidental damage, or unauthorized modifications. If you experience any issue, reach out to our support team and we'll make it right.